Refund & Return Policy

UPPYLABS's Commitment to your Satisfaction

At UPPYLABS, we’re dedicated to providing products that make pet care easier, cleaner, and more enjoyable for both you and your furry friends. We truly believe in the quality and effectiveness of our products, and we recommend using them consistently for at least 14 days to experience their full benefits.

If you’re not completely satisfied after 14 days of use, and it’s still within our 60-Day Money-Back Guarantee, please contact us at Olivia@uppylabs.com — we’re here to help.

Cancellation Policy

Orders can be changed or canceled within 24 hours of being placed.
After this period, your order may have already entered processing or shipment and can no longer be modified.

If your cancellation request is made within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind every product we make at UPPYLABS.
Please try your purchase for a minimum of 14 days to allow the product to perform as intended. If, after that time, you’re still not satisfied, you may request a return within 60 days of delivery under our money-back guarantee.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • Items must be returned in their original condition and packaging.

To start a return, simply fill out the form on our Contact Us page or email us directly at Olivia@uppylabs.com.
Be sure to include your Order Number or the Name and Email Address used when placing the order to help us process your request quickly.

Damaged Items

We take great care in packaging every order to ensure your items arrive safely.
A product is considered damaged only if it has a manufacturing defect or arrives physically broken. Please note that minor shipping wear — such as dented or scuffed boxes — does not qualify as product damage if the item itself remains in good condition.

If your order arrives damaged, please notify us within 72 hours of delivery by emailing Olivia@uppylabs.com and including a clear photo of the damage.
We will assess your claim and, if eligible, provide a replacement at no cost.

We do not offer refunds, replacements, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping & Delivery

While we work hard to ensure timely delivery, UPPYLABS cannot be held responsible for shipping delays or delivery issues outside of our control — including courier delays, customs holds, or other unforeseen circumstances during transit.

If you experience a delay or issue, please contact your shipping courier directly for updates.
UPPYLABS is not responsible for lost, stolen, or delayed packages once they have been handed to the courier.

Incorrect Shipping Address

Please double-check your shipping information before completing your order.
If an incorrect address is provided and you do not notify us within 24 hours of placing your order, we will be unable to issue a resend or refund once the order has been processed.

Policy Updates

UPPYLABS reserves the right to modify this Return & Refund Policy at any time.
It is the customer’s responsibility to review the latest version of this policy before making a purchase.

By purchasing and continuing to use UPPYLABS products, you acknowledge and agree to the terms outlined in this Return & Refund Policy.